![]() The main device most Lightspeed Customers will have connected to their local connection is their printers (some customers will also connect their payment terminals like Tyro for the most stable connection) If you find that your connection gets lower when you walk to one of your tables then you may need an Access Point to improve your connection in that area. It’s simple, press Start and walk around all parts of your venue where you will be taking orders, the points will go up and down as the connection gets stronger & weaker based on the strength of the signal at that time. Testing your Network How do I test my internet connection? Download the below application for iOS. If they are planning to take orders in other parts of your venue (such as Table Service), make sure that your device is able to receive full reception in that area (see later in the guide for steps on testing your network) There should be stable internet wherever you are planning to take orders in you venue These services require reliable internet with minimal/no dropouts in your connection (when a dropout occurs, it will take the Lightspeed app offline causing issues with the Devices & Services listed above) Online Ordering Services (such as Lightspeed Ordering, Lightspeed Delivery, Mobi2Go, Bopple, Loke, OrderUp!, Mr.Yum & Me&U) Lightspeed Bump Screen (powered by Bump-It) Integrated Payment Terminals (such as Tyro, Westpac, Albert) Lightspeed Application & Lightspeed Display The internet refers to when data is sent from your device (Lightspeed POS) to another device or service outside of your own network. We recommend looking to add a strong capable wireless access point to handle your WIFI to greatly improve your connection stability (We sell a great model on our Online Store that our Hardware Team can help you with) If possible, try and limit the number of non-POS critical devices connected to your local network (eg: Sonos) ![]() This guide will go through the differences between the WIFI that powers services like your online ordering and reporting and the fixed connections that power your printing along with some ways in which you can validate if your networking is sufficient & able to provide a stable experience on Lightspeed POS.ĭifferent types of Networking Local NetworkĪ Local network (also called LAN) represents the devices that are connected to your router, this data isn’t sent over the internet, Lightspeed communicates with these devices via the connection on your register device (WIFI or Ethernet) and the connection of the device connected to your router via Ethernet cable (Eg: Printer) DevicesĪll devices should connect either directly to their wireless router via Ethernet Cable or they should have an ethernet port installed into the wall where the printer will be placed by an Electrician.Īvoid using a wireless ethernet adapter or wireless router to connect to printers wirelessly. Your hardware peripherals (such as payment terminals & printers) will also require stable networking. See our list of supported devices for Hub and set up your device.Lightspeed is a cloud-based point of sale system, as we continue to innovate and add new functionality to our platform, a number of these new features will require stable, reliable networking. Read the Application Terms of Use and select I accept the license terms and Continue.On the Security Warning window, select Run. ![]() Once the download is complete, open the Lightspeed Hub.Hub is now connected to Retail POS and ready to connect to devices. Drag and drop the Lightspeed Hub app to your Applications folder.Read the Application Terms of Use and select Agree to continue. ![]() Lightspeed Hub is available for download in Lightspeed Retail POS under Devices. Installing Lightspeed Hub on your computer is the first step towards setting up a device that's supported with Hub. ![]()
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